1. Eligibility for Returns

You may request a return if your item meets any of the following conditions:

• You received a damaged or defective product.
• You received the wrong product, size, or color.
• The product is significantly different from the description.

Note: Items must be unused, unwashed, and in original packaging with tags attached.

2. Non-Returnable Items

The following items cannot be returned or refunded:

• Used or washed items
• Items without tags or original packaging
• Final sale or clearance items
• Hygiene-sensitive products (e.g., innerwear)

3. Return Request Timeline

You must request a return within:

→ 3 days of receiving the product.

Requests made after this period may not be accepted.

4. Return Process

1. Contact us through our support channels with:
   • Order ID
   • Product images
   • Reason for return
2. Our team will review and approve the request if eligible.
3. You must send the product back through a courier service.
4. After verification, we will process your refund or replacement.

5. Refund Methods

After your returned product is inspected and approved, refunds may be issued via:

• Bank Transfer
• Mobile Banking (Bkash / Nagad / Rocket)
• Store Credit / Coupon (if preferred)

Refund processing time: 3–7 business days.

6. Replacement Policy

If you prefer, we can replace the item instead of issuing a refund, provided the product is in stock.

7. Order Cancellation

You may cancel your order before shipment.
Once the product is shipped, cancellation is not possible.

8. Wrong Address or Failed Delivery

If an incorrect address is provided or the parcel is not collected, the customer may need to pay additional delivery charges for re-shipment.

9. Contact Us

For any return or refund-related questions, feel free to contact:

📍 Address: Road-07, Block-C, Chandrima Model Town, Mohammadpur, Dhaka, Bangladesh
📞 Phone: 01932-688162
💬 WhatsApp: 01932-688162
📩 Email:bondhustyle@gmail.com 
🌐 Website:https://bondhustyle.com/