a. Akand Fashion accepts returns within 14 days of the delivery date for eligible products. To be eligible for a return, the item must be unused, in the same condition as received, and in the original packaging.
b. To initiate a return, users must contact Akand Fashion through one of the provided communication channels (email, website contact form, or phone) to request a return authorization. The return authorization must be obtained before returning the product.
c. Users are responsible for the return shipping costs, except in cases where the return is due to a defect or error on the part of Akand Fashion.
2. Refunds
a. Refunds will be processed within 14 days of receiving the returned item. The refund will be issued to the original payment method used for the purchase.
b. In case of a defective product or an error on the part of Akand Fashion, the return shipping costs will be covered by Akand Fashion, and a full refund will be provided.
c. Refunds will not be issued for products that are damaged due to misuse, negligence, or any actions beyond the control of Akand Fashion.
3. Exchanges
a. Akand Fashion does not currently offer exchanges. Users can initiate a return as described above and place a new order for the desired item.
4. Cancellation of Orders
a. Users can cancel an order within 24 hours of placing it by contacting Akand Fashion through the provided communication channels. After 24 hours, orders may have been processed and cannot be canceled.
5. Contact Information for Returns and Refunds
a. For any questions or concerns related to returns and refunds, users can contact Akand Fashion through the following channels:
Email: akandfashion2024@gmail.com Website: Visit the contact page on our website - Contact Us Phone: +8801777919189, +8801315914262
6. Policy Changes
a. Akand Fashion reserves the right to modify or update this Returns and Refund Policy at any time. Users are encouraged to review the policy periodically.
By making a purchase on Akand Fashion, users acknowledge that they have read, understood, and agreed to the Returns and Refund Policy. If there are any questions or concerns, users are encouraged to contact Akand Fashion through the provided communication channels.
